SANA Malhoa Hotel, Lisbon
October 6th, 2022

agenda

october 6th, 2022

run.NEXT

Registration

Morning agenda

Keynote

Andrew Lorraine, CEO, Resco
Eduard Kesely, Head of Product, Resco
Justin Lake, CEO & Co-founder, Skyllful

The past, present, and future: The story of Mobile CRM

Resco Mobile CRM is an app with rich history and an exciting future. With the Field Service Mobile (Xamarin) app nearing its end of life, Resco Field Service 2.0 for D365 on the rise, and Guides coming to Dynamics, there is much to look forward to. Learn the latest news about Resco projects, how the transition from Field Service Mobile (Xamarin) app to Resco Field Service 2.0 is going and hear our customers' and partners' insights.

Track 1

business

Track 2

tech

Introduction

  • The uses of Resco mobility for Dynamics 365
  • The rise of Resco Field Service 2.0 for Dynamics 365
  • What the future holds for Mobile CRM
Peter Dargaj, Business Development, Resco

Coffee break

Resco & Power Apps: An expert comparison

Matej will share the newest information on key features, including offline capabilities, mobile experiences, integration, and more. Explore when Resco is the right choice.
Matej Vanik, SW Developer, Resco

Success story: Eppendorf

Learn how our clients Eppendorf, ScaleAQ and EDPR - EDP Renewables Europe benefited from Resco Mobile CRM. You will gain valuable insights into how they implemented our solutions in various use cases and scenarios.
Danny Liebig-Rath, Head of IT Commercial, Eppendorf SE

Success story: EDPR - EDP Renewables Europe

Abel Espirito Santo, Senior Manager, Noesis Portugal
Rodolfo Pereira, Director Enterprise Solutions Unit, Noesis Portugal

Success story: ScaleAQ

Christian Våge, Discipline Lead Service, Scale AQ
Rune Bakke, Senior Consultant D365CE & Power Platform, DXC Technology

Dag-André Lundeby, Manager D365CE & Power Platform,
DXC Technology

Expert Panel

Connect with experts from the field sales and mobile CRM area. Find out what they achieved in collaboration with Resco, what are the current trends, and what’s the future of mobility for Dynamics 365.
Satish Reddy, CEO, AHA Apps
Kai Pautsch, Presales Consultant, ORBIS
Steffen Hackmann, D365 Team Lead, TSO-DATA
Steven de Backer, Product Manager Fearless Leader, Avento
Trevor Metcalfe, Marketing Manager, Resco North America
Track 2 tech

Tech deep dive: Mobile CRM implementation for Mary´s Meals

Learn how Necessidad Consulting LTD implemented Resco CRM for Mary’s Meals, what technological challenges they had to tackle and how the resulting solution works in the field.
Ope Okupe, Principal Consultant & Founder,
Necessidad Consulting LTD
Neil Pentland, Programme Logistics Lead, Mary´s Meals
Design workshop
Get a sneak peek of Resco's new design ideas and shape the future of our user experience in this interactive session. See how redesigned login, forms, views, or app navigation could look like and provide feedback.
Adela Kovarova, UX Researcher, Resco
Helping Frontline Workers Embrace Essential Technology
Skyllful Business Case - Benefit of an interactive, mobile, micro-learning approach
Justin Lake, CEO & Co-founder, Skyllful

Lunch break

Afternoon agenda

Empower mobile superworkers in Microsoft, Salesforce and beyond

Discover new approaches in empowering mobile superworkers to tackle the current market challenges. Resco solutions allow them to operate faster, follow complex workflows, and become fully self-sufficient. All while delivering their colleagues and managers crucial data for key business decision-making and reporting.

Track 1

business

Track 2

tech

Introduction

  • Challenges of the mobile workforce
  • Enterprise-ready digital forms for easy data capture and precise reporting
  • Field knowledge and avenues to success with Resco solutions
Ivan Stano, COO, Resco

Success story: Kee Safety

Learn how Kee Safety handled the challenge of raising the standard of safety equipment inspections across many business units and in a short time with resco.Inspections.
Chris Bishop, System architect, Kee Safety, Ltd.

Success story: OmniVision

Discover how resco.Inspections can deliver valuable information with minimum effort to improve sales strategy by digitalizing store check processes in a pharmaceutical company.
Torsten Harden, IT Manager, OmniVision

Expert Panel

Join our expert panelists in their discussion about how resco.Inspections can empower an organization to tackle business challenges and deliver results.
Jeremy Higgins, CEO, H1
Tom Gerhard Nilsen, Head of IT, Made for Movement
Muhammad Atif, Vice President Solutions and Services, Mazik Global
Dean Hennessey, Director of IT Delivery, Sciensus
Trevor Metcalfe, Marketing Manager, Resco North America
Track 2 tech

Real life case study: resco.Inspections implementation by H1

Find out why time is the new oil and how H1 implemented resco.Inspections to achieve a 98% reduction in sync time.
Jeremy Higgins, CEO, H1

Tech deep dive: resco.Inspections masterclass

Dive deep into the technology that drives questionnaires and the ways the data is stored. Which improvements will the new JSON format bring? What do the different options to store the answers mean? How to best optimize the database footprint of resco.Inspections? Find out answers to all these questions and much more.
Timotej Lesko, Product Support Team Lead, Resco

Coffee break

Autumn release and the year of Resco technology

What a coincidence! Our autumn release will be published just a few days before the conference, so the timing is ideal for showcasing the latest additions and providing a quick roundup of the best new features added last year. A not to miss session for everyone wanting to be up to date with Resco's technology.
Eduard Kesely, Head of Product, Resco
Peter Matejik, Product Manager, Resco

Success assembled: How Resco Cloud empowers partners, customers, and mobile workforce

Resco partners & customers are the driving force in bringing mobile technology to mobile workers. And the backbone of it is Resco Cloud. Discover the role of Resco Cloud in a broader context and multiple industries - find out what makes a successful partnership with Resco and hear our global partners' firsthand experience, learnings, and practices.

Track 1

business

Track 2

tech

Introduction

  • Resco Cloud benefits & implementation possibilities
  • Connection between Resco Cloud and mobile workforce
Michal Kubala, Sales Manger, Resco

Success story: HG Technology

We're thrilled to share some of our customers' and partners' success stories, which showcase the impact of Resco Cloud on their businesses and processes.
David Gee, Business Development Director, HG Technology
Millie Beere, Product Manager, HG Technology

Success story of Stony Valley & Spence Software

Visit our customer with us and learn, how Resco Cloud improved their operations and previous pen and paper processes.
Track 2 tech track

Real life case study – Why Resco Cloud?

Get to know another possibilities that Resco Cloud provides. Learn more how Resco Inspections can be utilized together with existing field service solution and provide added value to field technicians.
Nicole Zabel, Software Developer, Key2Act

70% of the workforce isn't connected, NIVY Watch has a solution

Dale Kirkwood, Business Development Manager, NIVY Watch

Partner Awards

We want to thank our partners that went the extra mile and consistently delivered excellent work. To show our appreciation, we´ll recognize Resco partners and enthusiasts who believe in our technology and help companies transform their businesses worldwide.
Filip Fejdi, Partner Channel Specialist, Resco & Anna Kontsekova, Partner Channel Manager, Resco

Closing speech from Resco's CEO Andrew Lorraine

Refreshment

Get ready for the evening reception, buses are leaving from the main hotel entrance at 19:00, please be on time.

Evening reception

Experience the signature resco.NEXT whiskey tasting session and continue the conversation during an evening full of networking opportunities at a beautiful location in Lisbon.
The agenda may be subject to change.
Timetable is displayed in the local timezone (UTC/GMT +1)

americas

Resco.net, Inc.
202 Washington Street / Suite 329,
Brookline, MA 02445
Phone: +1 (844) 266-0266
E-mail: sales (at) resco.net
E-mail: salesforce (at) resco.net
Website: www.resco.net

emea, asia pacific

Resco spol. s r.o.
Mlynské nivy 5 / 82109
Bratislava / SK-EU
Phone: +421 (2) 209-020-17 (marketing)
Phone: +421 (2) 209-020-19 (sales)
E-mail: sales (at) resco.net
Website: www.resco.net
Copyright © 2022 Resco spol. s r.o. All rights reserved.
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karin pribylová

Product Marketing Manager, Resco

What is the value of resco.Houston? What benefits does resco.Houston bring to its customers? Who are our customers and what are their priorities? These and other questions are part of Karin’s normal working day. Her main goal is to show the value of resco.Houston and how it can improve and streamline knowledge flow in the organization.

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Sam Klaidman

Founder & Principal Adviser, Middlesex Consulting

In addition to a successful career as a leader of two high-tech, B2B, Customer Service organizations, Sam utilizes his prior 20+ years’ hands-on experience in Engineering, Manufacturing, Consulting and General Management to help clients grow their services business and improve Customer Loyalty.
 
He applies the methodologies and techniques associated with the Customer Value Creation and Service Marketing professions to assist his clients to achieve their growth objectives by designing and commercializing new services and the associated business transformations.

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Photo of Andrew Lorraine

Andrew Lorraine

Chief Executive Officer

Andrew leads Resco's mission to help mobile workers reach their full potential with technology.
 
As CEO, his focus is on developing business solutions for the key mobile workforce challenges of our era through trust, authenticity, and hard work.

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Basheer Alhamwi

Chief Executive Officer, HA Consultancy

With more than 15 years of experience in the digital transformation of the field service industry and a master’s degree in Digital leadership, Basheer co-founded HA Consultancy to assist the field service companies in the MENA region during their digital transformation journey.
 
He managed one of the top companies in the field service industry in Dubai, allowing him to merge digital and field experience to deliver a better solution to the industry.

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Photo of Ivana Gabajova

Ivana Gabajova

Business Development Manager, Resco

Ivana is a senior business development manager with extensive experience in building and cultivating successful partnerships. She helps Resco partners in identifying and pursuing business opportunities as well as identifying challenges. Her mission is to empower Resco partners to deploy enterprise mobile solutions.

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Photo of Anna Kontsekova

Anna Kontsekova

Partner Channel Manager, Resco

As the Partner Channel Manager, Anna is responsible for Resco's partner ecosystem, onboarding, enablement and support through partner trainings and activation programs.
 
Her ultimate goal is to empower partners to build & deploy enterprise mobile solutions and services for clients who could benefit from the Resco platform.

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Photo of Juraj Mojik

Juraj Mojik

Chief Product Officer, Resco

As the Chief Product Officer at Resco, Juraj Mojik is responsible for delivering features that add value for customers. Working with the company for well over 15 years, he has supported the digital transformation of many organizations and understands their needs.
 
With the new Resco Inspections product, he is leading the innovation initiatives to ensure that new technologies can be applied to businesses as soon as possible.

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Photo of Ivan Stano

Ivan Stano

chief operating officer

Ivan has been involved in various different departments in engaging the overall operation to make for better business development.
 
He regularly contributes to the mobile tech and Dynamics communities by sharing his knowledge and expertise through insightful blogs, interviews and podcasts.  

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Photo of Eduard Kesely

Eduard Kesely

Head of Product, Resco

Edo is a Product Manager with over 13 years of experience in software product management, leadership, and strategic & global executive sales roles.
 
Throughout his career, he has successfully delivered software solutions to more than 100 million users worldwide.

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Sana Maloha hotel, Lisbon

SANA Malhoa Hotel, Lisbon

Join resco.NEXT 2022 and visit one of the most charismatic cities in Europe, Lisbon. Enjoy Portugal’s capital city and its famous sunny weather, soulful Fado music, fantastic seafood, or delicious pastéis de nata while strolling historical streets and looking at impressive buildings with local mosaic art.  
Set in the event’s hotel located in the central financial district - a 7-minute walk from a metro stop and less than a 15-minute drive from the city airport.

After registration you will receive email with link to conference hotel special room rates.
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Photo of Peter Dargaj

Peter Dargaj

Business Development, Resco

During his more than 8 years in various Business Development positions within Resco, Peter's focus has been on building relationships with Resco partners & customers and helping them unlock the most value from the Resco platform.
 
His specializations include Mobile Sales, Field Service, and custom mobile solutions.

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Photo of Filip Fejdi

Filip Fejdi

Partner Channel Specialist, Resco

Filip is responsible for helping our partners to stay informed and engaged. In his spare time, he enjoys mountain biking, listening to music, and discussing ideas and technologies shaping our world.

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Adela Kovarova

UX Researcher, Resco

Adela has been part of the Resco UX/UI team for a year. Previously, she was an intern in the Knowledge management team. She collaborates on improving the usability of the Resco application to support the users' mental models, ease of control in the field, and transparency of functions for administrators.
 
She is passionate about getting to know Resco users, their overall workflow, and application usage scenarios.

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Photo of Timotej Lesko

Timotej Lesko

Product Support Specialist, Resco

For the past three years, Timotej has been providing assistance with technical issues to our partners and customers, trying to satisfy their need for knowledge of Resco products and helping with any problems encountered along the way.

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Matej Vanik

Product Support Specialist, Resco

Matej is a software developer at Resco with focus on the sychronization an the offline database functionality. With many years working at the Resco support team he has great experience with making the best out of every project.

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Photo of Justin Lake

Justin Lake

CEO & co-founder, Skyllful

Justin is the CEO and Co-founder of Skyllful, which provides workers with on-demand mobile training. As a lifelong mobile tech enthusiast, he focuses on empowering frontline workers with mobile technologies that enhance their performance.
 
Working with his own ideas and leveraging his extensive network of industry professionals, Justin and his team help companies get the most from their digital technology investments.

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Photo of Ope Okupe

Ope Okupe

Principal Consultant & Founder, Necessidad Consulting LTD

Ope Okupe has been delivering CRM technologies for 10 years. He is the founder and principal consultant at Necessidad, an exclusive Resco Partner.
 
Necessidad has been a Resco and Salesforce partner for about two years, and they serve mainly SMB and Non-Profit organizations, delivering Resco for Salesforce to their customers.

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Photo of Tom Nilsen

Tom Gerhard Nilsen

Head of IT, Made for Movement

Tom started working with Resco products back in 2014. With a background as an IT consultant in Microsoft ERP and CRM products for over 15 years, he currently works as the Head of IT at the Made for Movement Group.
 
Tom's great advantage is his vast knowledge in several professional fields, which he now takes advantage of to develop and facilitate business systems for companies in the best possible way with all the fantastic tools available.

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Photo of Torsten Harden

Torsten Harden

IT Manager, OmniVision® GmbH 

After more than 20 years in the consulting business, Torsten started working in a pharmaceutical company as an in-house consultant. He focuses on the digitalization of business processes for sales representatives in pharmaceutical companies.
 
He has used RESCO technology for over seven years as a platform for mobile offline capabilities and the Microsoft business platform for over ten years.

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Photo of David Gee

David Gee

Business Development Director, HG Technology

David is a qualified Management Accountant with a Master’s in Business Administration. He works as Business Development Director at HG Technology, a consultancy service organization providing advisory services to mid-size businesses.
 
HG Technology specializes in the Office365 Environment, particularly PowerApps, CRM, Document Management, and Business Intelligence. David’s expertise in finance and business processes combines this with many years of technical experience.

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Photo of Christian Vage

Christian Våge

Discipline Lead Service, Scale Aquaculture

Christian has worked at Scale Aquaculture for almost 10 years. Before assuming his current position as Discipline Lead Service, he worked as a Project Manager, Service Manager, and Claim Manager.
 
For the last year and a half, he has been focusing on working with service technicians using Resco in combination with other systems.

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Photo of Chris Bishop

Chris Bishop

System Architect, Kee Safety, Ltd.

Chris Bishop is a self-taught developer and Master's candidate in Counselling Psychology. He is currently the IT Systems Architect at Kee Safety, where he gets the privilege of tinkering with various systems.
 
He also works with great tools like Resco's Inspection/Woodford platform to help keep employees and customers safer when working at height.

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Photo of Millie Bee

Millie Beere

Product Manager, HG Technology

Millie Beere oversees all Resco-related projects at HG Technology. As the first point of contact for Bredon Hope's success story, she ensured the successful implementation of Resco Inspections and continues to be there for support services.

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Photo of Jeremy Higgins

Jeremy Higgins

CEO, H1

Jeremy Higgins is the CEO and founder of the management and software consulting company H1. With over 25 years of experience in the technology industry, Jeremy has led multiple successful Enterprise System projects in various industries spanning multiple global companies, organizations, and government entities.
His work experience includes leading teams in the development of complex system solutions based on Resco across a diverse range of industries.

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Photo of Rune Bakke

Rune Bakke

Senior Consultant D365CE & Power Platform, DXC Technology

Rune is a senior D365 Customer Engagement & Power Platform consultant with more than ten years of experience in the construction industry. He has worked as an electrical engineer, project manager, and inspector.
 
Before crossing over to the consultant side of the business, he was a control engineer at Infratek AS and has a broad background in various management and engineering positions in Oslo.

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Photo of Michal Kubala

Michal Kubala

Sales Manager for Resco Cloud Partner, Resco

Michal is a Business Development Lead, who has been with Resco for 2 years. With five years of experience in sales, he’s in charge of a team that takes care of the ever-growing portfolio of Resco Cloud partners and partners from the Salesforce ecosystem.
 
The goal of his team is to establish effective collaboration with these partners and thus bring the benefits of Resco technology to customers all around the world.

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Photo of Trevor Metcalfe

Trevor Metcalfe

Marketing Manager, Resco North America

Trevor brings 10+ years of marketing experience to Resco, where he leads campaign activities, manages partner relationships, and drives new initiatives alongside Resco HQ as Marketing Manager, North America.
 
Outside the office, Trevor can be found digging for vintage fashions and natural wines.

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Photo of Kai Pautsch

Kai Pautsch

Presales Consultant, ORBIS

Kai Pautsch started working as a Dynamics 365 Developer in 2011 and had his first encounter with the Resco Mobile App a year later. In 2016, he switched to 3rd-level support for Dynamics 365 on-premise systems.
 
Since 2017, Kai has worked as a consultant with a technical background at ORBIS's service department, where he implemented many projects with Resco-based Microsoft Field Service and the Resco native App. After a few years as a consultant, he switched his position to Presales Consultant, specializing in Customer Service and Field Service.

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Photo of Dale Kirkwood

Dale Kirkwood

Co-Founder, Business Development Manager, NIVY Watch

Dale has spent the last four years exploring and researching IoT solutions for both home and business. Having worked on multiple IoT projects, Dale is discovering what the future holds for companies and how IoT will no longer be seen as "something for the big companies". He believes every warehouse, shop, and home will become completely connected, improving efficiencies in businesses, energy usage & customer service.
Dale is a co-founder of NIVY Watch and the one who originally announced the NIVY Project at Resco Next 2019 in Rome. Today,
 
Dale is excited to share with you the developments within NIVY Watch, our vision for the future of NIVY Watch, and how we plan on influencing the path of IoT in the developing world of connected business.

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Photo of Peter Matejik

Peter Matejik

Product Manager, Resco

Peter is a product manager leading the improvements of Mobile Sales, Inspections, Inspections for RealWear and Route planner. He is always open to discussing any suggestions for improvements that partners and clients might have.

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Steffen Hackmann

D365 Team Lead, TSO-DATA

Steffen is the leader of the Dynamics 365 implementation and development team at TSO-DATA in Germany. He started working at TSO during his business informatics study program. He did his master's degree in Business informatics while working a full-time job at TSO.
 
Steffen has been working with Resco technology since 2015. He oversees consultancy and project management tasks in Dynamics 365 projects in the DACH region.

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Photo of Satish Reddy

Satish Reddy

CEO, Aha Apps

Satish Reddy is the founder and CEO of Aha Apps, a company specializing in Field Service automation in various industries. He holds a bachelor's degree in mechanical engineering and a master's in Computer Science.
 
Satish has worked with IBM, Unisys, and Altria as a software developer/architect before leaping into entrepreneurship in 2010. Having built several mobile apps and software systems, he brings a wealth of knowledge to the table, helping clients solve problems creatively.

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Photo of Danny Liebig-Rath

Danny Liebig-Rath

Head of IT Commercial, Eppendorf SE

Danny is a CRM evangelist who believes that CRM should be understood to be more than just an IT system. He has worked in interfacing positions between IT and business for several companies.
 
There, Danny saw CRM systems from the operations, development, user, and project side. He is now the head of a CRM IT team of developers and consultants.

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Photo of Abel Espirito Santo

Abel Espirito Santo

Senior Manager, Noesis Portugal

Abel started his career in 2003 as a developer of business solutions supported by Microsoft (.Net and SharePoint) and OutSystems technologies, having held several positions until 2015.
 
Since 2016, he has been part of Noesis Portugal, where he was responsible for conceptualizing, designing, and managing solutions supported by Microsoft Dynamics 365 & Power platform.
 
As a Senior Manager, he has focused on customer service, sales, and field service for several market sectors for the last three years.

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Photo of Dag-Andre Ludneby

Dag-André Lundeby

Manager D365CE & Power Platform, DXC Technology

Dag-André started his work career in the security industry in Securitas in 2002 combined with his education, and moved over to IT in 2010. He has over 12 years of IT experience in various Field Service and CRM solutions.
 
For the last 8 years, he has been working with D365 Customer Engagement & Power Platform implementations, focusing on D365 Field Service.For the last 3 years, he has been Head of D365CE & Power Platform in Norway.

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Photo of Rodolfo Luis Pereira

Rodolfo Luis Pereira

Director Enterprise Solutions Unit, Noesis Portugal

With 25 years of experience working on various international projects in digital transformation service, field service, customer engagement, and customer experience challenges, Rodolfo enjoys working on projects that make a difference in companies’ everyday lives.

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Photo of Neil Pentland

Neil Pentland

Programme Logistics Lead, Mary´s Meals

Neil has been working for Mary's Meals for four and a half years. As the Programme Logistics Lead, he is currently responsible for ensuring the smooth delivery of the organization's logistics function, which includes fleet, warehouse, and supplier management.
 
In his former role as the Programme Delivery Lead, he was the project manager for the School Feeding Delivery Model project, in which Mary's Meals revised and harmonized its systems and processes in four program countries (Malawi, Zambia, Liberia, and Kenya) in order to introduce our Resco and Salesforce. He also worked closely with Necessidad Consulting to develop Mary's Meals Resco application and managed the development and testing process.

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Nicole Zabel

Software Developer, Key2Act

Nicole is a Software Developer with Key2Act working on the MobileTech solution - a field service application built on the Resco MobileCRM platform. As a developer, she has focused on improving the customer experience, whether it be through solution modifications or Resco Inspection integration.

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Photo of Steven de Backer

Steven de Backer

Product Manager Fearless Leader, Avento

As the product manager of Avento’s Microsoft Certified vertical solution, Steven uses his Dynamics 365 business consultant skills to lead analysis sessions focused on the sales process in retail and out-of-home.
 
In addition to the development of new features, he's responsible for the thorough training of Avento’s application consultants and end users.
In this role, Steven and the Avento team let the solution grow steeply, on a firm basis, for about 5 years already.

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Photo of Muhammad Atif

Muhammad Atif

Vice President Solutions and Services, Mazik Global

Muhammad Atif is Vice President Solutions and Services at Mazik Global and has over 20 years of Solution Design, Delivery and Leadership experience.
 
Atif is an experienced Digital Transformation and Delivery Expert with a proven record of accomplishment of delivering major projects in private and public sectors successfully. He is currently engaged in multiple change programs and empowering customers in their journey to digital transformation using Dynamics 365 and Power Platform.

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Photo of Dean Hennessey

Dean Hennessey

Director of IT Delivery, Sciensus

Dean Hennessey is the Director of IT Delivery for Sciensus. He is responsible for the technical delivery of all IT programmes and projects, and is an active member of the senior leadership team. Dean has a passion for digital transformation and has recently overseen the technical delivery of Sciensus >£20M digital transformation programme.
 
Dean has previous experience in education, retail, logistics and defence sectors working in both leadership and technical architect roles. He has a wide breadth of experience including Cloud transformation, ERP, infrastructure and data warehousing.
 
Dean is married with three children and a border collie named Rocky. He is a member of the National Trust and enjoys time outdoors with his family. Dean enjoys playing golf and having a beer with friends in his local village of Ruddington, England.

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Photo of Andrew Lorraine

Andrew Lorraine

Chief Executive Officer

Andrew leads Resco's mission to help mobile workers reach their full potential with technology.
 
As CEO, his focus is on developing business solutions for the key mobile workforce challenges of our era through trust, authenticity, and hard work.

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