6:45

.next Run

40 min

8:00

Registration & Networking breakfast

60 min

9:00

Keynote

Miro Pomsar, Andrew Lorraine, Anna Kontsekova, Zuzana Curajova
Room A

Start your conference experience with this must-see kick-off presentation discussing Resco’s future vision, strategy, plans, and priorities. Resco CEO, Miro Pomsar, and his guests will preview all the major talking points of the upcoming two session-packed days – from innovative business mobility tech to Rescos 20th birthday.

90 min

10:45

A day in the life of a mobile worker in 21st century

Ivan Stano
Room B

You’re constantly on the move: visiting customers, installing new equipment, inspecting gas pipes, or fixing elevators. This session full of demos will show you how to manage all these tasks and processes in a modern and effective way – from running mobile apps on smartphones and tablets on the go to keeping track of your workforce at the office desk. Get inspired, educated, and leave with lots of new ideas on how to boost your business.

Resco Routes: Take a look under the hood

Guy Holding, Miro Majtaz
Room C

Join in for this comprehensive look at the latest addition to our product portfolio. Understand how Location Monitor, Schedule board and the mobile app — Resco Routes’ main components — work together. Find out how you can track the location of your mobile workforce and glimpse the future thanks to a sneak peek of the built-in chat, smartwatch integration, and a customer-facing app.

40 min

11:35

Navigating the mobile business apps landscape for Microsoft Dynamics 365

Andrew Lorraine, Jakub Bajla
Room B

The era of citizen developers has officially arrived, allowing anyone to build mobile applications without writing a single line of code. So let’s put the no-code mobile platforms offered by Resco, Microsoft (Power Platform, Dynamics 365 for phones and tablets, Forms Pro), and other 3rd-party options to the test. Experience a hands-on comparison, revealing both the strengths and weaknesses of these solutions and how they fit together in the ever-growing mobility landscape.

The tech behind Inspections: Architecture, data & tools

Zuzana Curajova
Room C

What does it take to have a reliable data collection solution? Learn to set up relevant questionnaires, which supervisors then assign to available staff. Furthermore, the team in the field needs a reliable tool to receive the information, complete the job, and send back the results. Which must be evaluated afterward. This overview of Resco Inspections’ data architecture, tools, latest innovative capabilities, and roadmap will explain how the solution can help at every step of your way.

40 min

12:15 Lunch break

60 min

13:15

Toyota Material Handling: A Resco Inspections customer story

Jeremy Higgins (Higgins One), Ivan Stano, Jason Johnson (Toyota)
Room B

Hear directly from Jason Johnson, Corporate Marketing Manager at Toyota Material Handling, and Jeremy Higgins, Director of renowned software implementation partner Higgins One. They'll reveal how one of the world's largest manufacturers of forklifts, reach trucks, pallet jacks, container handlers, tow tractors, and aerial work platforms boosted the productivity of their service team with Resco Inspections. And Jeremy will also discuss the challenges of implementing the solution on a national level.

Best practices and challenges: Implementation lifecycle 1

Jozef Majak, Lukas Lesko
Room C

Immerse yourself into project life-cycle. in this session, you'll receive practical information about the whole sales and development process from pre-production, development to implementation, support. Our Support Manager Lukas Lesko will discuss project update best practices, the proper approach to their migration between environments, and the use of GitHub for efficient collaboration across a team. And on top of that, Account Manager Jozef Majak will add his quick tips & tricks which any partner or customer can effortlessly utilize straightaway.

40 min

14:05

City Smart Services: Making cities smarter on a global scale

Malvina Melkovicova, Guy Holding
Room B

After 2 years of thorough development and pilot deployments in cities across Resco’s home country, Slovakia, City Smart Services enters the global market. With numerous extended capabilities based on feedback from actual municipalities, integration with IoT sensors, and more. Find out what we’ve learned throughout this journey about the requirements of the public sector and see how you can help to make your cities, towns, and even villages smarter.

Best practices and challenges: Implementation lifecycle 2

Jozef Majak, Lukas Lesko
Room C

Immerse yourself into project life-cycle. in this session, you'll receive practical information about the whole sales and development process from pre-production, development to implementation, support. Our Support Manager Lukas Lesko will discuss project update best practices, the proper approach to their migration between environments, and the use of GitHub for efficient collaboration across a team. And on top of that, Account Manager Jozef Majak will add his quick tips & tricks which any partner or customer can effortlessly utilize straightaway.

40 min

14:55

Mobility Success Panel: Customers share their Resco experience

Rick McCutcheon (MVP), Dimitris Moysidis (Asahi), Lien De Clercq (Mavenly),
Othonas Papailiou (ABB)

Room A

Get up close and personal with the unique approach of customers who have built one-of-a-kind mobility products for their specific use cases. This panel discussion will be hosted by Dynamics MVP and social selling expert Rick McCutcheon, with the final part of the session open to audience questions.

40 min

15:35 Afternoon break

10 min

15:45

Ask the experts: One-on-one discussions with Resco pros

Room A

Book your one-on-one appointment with Resco experts even before you set out to the conference. Discuss your scenarios, get technical support directly on the spot, and build up your business mobility expertise to overcome any potential challenge. No question will be left unanswered! Download the resco.next app and reserve a time slot to discuss any topic with our team.

60 min

16:55

Resco Partner Awards 2019

Anna Kontsekova, Tomas Gregor
Room A

Everyone wants to be recognized for our effort, results and uniqueness. This year at resco.next, we want to thank those that go the extra mile and consistently deliver excellent work. To show our appreciation, we’ll recognize Resco partners and enthusiasts who believe in our technology and are helping companies around the world transform their business, in several distinct categories.

30 min

17:25

Woodford Appreciation Class: Whiskey tasting

Room A

30 min

19:30 - 23:00

Reception at Casina Valadier

Dinner & Drinks

8:30 Morning Break

30 min

9:00

Best features of 2019: What you might have missed over the last 12 months

Juraj Mojik
Room A

Haven't paid close attention to all Resco updates over the past year? This session will bring you the best summary of the most important features and functionalities that we've introduced to our products in the four previous releases, as well as our most recent additions.

50 min

10:00

5 ways to kick-start your mobility practice as a Resco partner

Anna Kontsekova, Silvia Slobodova,
Filip Fejdi

Room B

The Partner Channel team will lead you through all stages of teaming up with Resco. Find out about new resources to help you grow your mobility practice, partner program benefits, how to get more marketing exposure via our channels, and ways to bring extra value to your customers with Resco-based solutions.

Uncover Resco's platform potential: Create an app for every facet of your company

Lukas Lesko, Dale Kirkwood
Room C

There’s a reason why sports teams have their logos on all their gear – from caps to socks and everything in between. Branding helps to identify your business and distinguish it from the competition. Meet the new Mobile Apps configurator in Woodford - designed for all who wish to have their own branded applications available on Apple App Store and Google Play. You’ll also learn about all the building blocks, available for Resco mobile apps. Get the most out of these tools and discover what we added to the API in the last year.

40 min

10:50

Extending the pricing and licensing options

Peter Dargaj, Jakub Bajla
Room B

Adding Inspections and Routes to our portfolio over the past year meant expanding our licensing and pricing options as well. Sales Manager Peter Dargaj and Account Manager Jakub Bajla will introduce the updated offering and explain how the sales team at Resco works.

Smartwatch: A platform
for your business

Dale Kirkwood
Room C

40 min

11:30 Lunch break

60 min

12:30

Get the most out of D365 Field Service Mobile: Better data, revenue, and customer relationships

Andrew Lorraine, Ben Vollmer (Microsoft)
Room B

Last year in Prague, we broke the news that Resco and Microsoft had signed a direct partnership for Field Service Mobile. This year, we’re teaming up with Microsoft again to showcase best-in-class options for enhancing the Resco-based Field Service Mobile app – as well as looking ahead at innovation that Resco and Microsoft are bringing to the critical mobile side of field service.

Customizing the user interface: Make your app stand out from the crowd

Jan Ziman, Tomas Brutovsky
Room C

The user interface is one of the crucial parts of the application's first, and overall impression. We are actively working on a major UI redesign, slated for 2020. In the meantime, you can tailor the UI of your Resco apps in several different ways. Our UI/UX team will explain how to utilize of the recently introduced themes, take advantage of the brand-new integration with Adobe XD and more. Plus, you can let us know what UI updates you would like to see implemented first.

40 min

13:20

UX centred design approach with Resco

Nancie Calder (Avanade)
Room A

User Experience (UX) ensures that the technology supports users, automates processes and supplies the right information and functionality at the right time. A successful implementation should include UX to drive value of the app to the technician. Mobility and UX is a topic that is tied closely to workplace experience and the ability for organizations to hire and retain talent. Join Avanade as they share their journey in applying a user-centered design approach to implementing the Resco-based Microsoft Field Service mobile app. Complete with a customer case study and Avanade's future vision and design capability details for leveraging Resco templates to deliver great UX.

30 min

14:00

Boosting Resco with Power
Platform

Nicolas Fernandez (Infoavan)
Room B

Microsoft Power Platform improves the way you work with your business data. It consists of three applications: Power BI, to display your business data in interactive real-time dashboards and reports; PowerApps to create custom no-code desktop & mobile applications; and Flow for automated workflows that connect to hundreds of apps and services. In this session, you’ll discover how to take advantage of the Power Platform with your Resco implementation.

Improving the delivery of sales materials with Resco Mobile Sales

Torsten Harden (Sycor)
Room C

How can be sales presentations provided to sales reps centrally? How can we automatically track the time and to which customer a presentation is shown? How can marketing departments get insights about customer perception of marketing materials? This session will introduce a solution for improved handling of marketing presentations with Resco Mobile Sales. The functionality and key concepts of the solution will be presented.

30 min

14:40

Tried & tested: Go custom with Resco and Salesforce

Senna Van Londersele (Cloud Innovation)
Room B

Resco offers a lot of out-of-the-box functionality, but for more complex use cases this functionality sometimes needs to be extended. Luckily, Resco has got this covered by providing the necessary tools to allow for custom development, using a frontend framework of choice. In this session, we will demonstrate Cloud Innovation’s take on custom development on Resco’s platform.

Overcoming customer objections when penetrating the elevator and HVAC service market

Jonathan Taub (Rimrock)
Room C

Despite how compelling Dynamics 365 and Resco are as core business management platform elements, convincing companies in specialized industries can be surprisingly challenging. Unbounded functionality expectations, version changes, pricing changes, frugal client budgets, unrealistic project timelines, low cost competitors, and conservative decision makers – those are just some of the things software implementors need to work around or through. This session will discuss the market penetration challenges faced by FIELDBOSS and the strategies used to overcome obstacles, establish a value proposition and brand in two highly specialized and competitive industry segments.

30 min

15:10 Afternoon break

10 min

15:20

2020 and beyond: Resco's vision & roadmap for the future

Juraj Mojik, Miro Pomsar
Room A

In an exclusive sneak peek at our strategy and roadmap, explore the future direction of Resco’s product lineup. But that’s not all. Get feedback on the most requested features throughout the conference directly from Resco’s Product Manager and CEO.

30 min

16:00

Ask the experts: One-on-one discussions with Resco pros

Room A

60 min

17:00

End of resco.next 2019

RESCO.NEXT 2019 WAS SPONSORED BY